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Dental lab case tracking means knowing exactly where every outsourced case stands, from intake to delivery, without emailing to chase a status update. Cases move through clear stages in the portal, and a lab manager can see backlog and turnaround at a glance instead of asking a designer directly.

Status at every stage

Dental lab case tracking follows each case through intake, queue, active design, quality control and delivery, so the exact stage a case is in is always visible without a phone call or email. Export your scan from exocad or 3Shape and the case enters tracking the moment it is uploaded.

Once a design is complete, our design approval workflow page covers what happens next — reviewing and signing off before a case moves to production.

Search and filter your case history

Find any case by patient name, case ID or clinic, and filter your active queue by status when you need to prioritize a specific restoration type over routine work. That search capability becomes more valuable as your case history grows, since a lab sending dozens of cases a month benefits more from filtering than one sending a handful.

Designed for high-volume senders

Labs and DSOs sending dozens of cases a week get the same real-time visibility as a single-case clinic — dental lab case tracking scales with your volume rather than becoming harder to use as case counts grow. Case history shows the stages a case has moved through, useful for tracking actual turnaround against what was quoted at submission.

Tracking is available for batch orders as well as single cases — every case in a batch order is tracked individually in your queue, even when the whole batch was submitted together in one pass through the case management portal.

Getting started

Dental lab case tracking is available to every account from day one — there is no separate setup step or additional cost to turn tracking on. Request portal access through the client portal link in the site navigation, or reach out through our contact page to get an account started for your lab or clinic.

Dental lab case tracking removes one of the most common friction points in outsourced design relationships: not knowing whether a delay is normal for that case type or a sign something has gone wrong. Seeing the actual stage a case sits in answers that question without a phone call.

Clinics that outsource occasionally benefit from case tracking just as much as high-volume labs, since a single case that goes quiet for a few days feels more uncertain when there is no visibility into where it actually stands in the process.

Turnaround history recorded through dental lab case tracking also becomes useful when quoting delivery dates to patients or referring clinics, since you can reference actual past performance rather than a general estimate.